FAQs

FAQs

Take a Look the Most Frequently Asked Questions

FAQs

1. How to Open an Account?

Go to the account registration, and fill in all details. Tick all the boxes agreeing to our terms and conditions, and provide documents for KYC. Your documents and information will be reviewed, and your account will be opened in no time. You will then be given your login credentials. If you don’t want to open a live account yet, you can also choose to open a demo account.

2. How to Make a Deposit?

Go to the client area in your trading terminal to make a deposit. There are many ways to deposit on the Vstar platform, including bank transfer. Processing times can vary as per different channels. For instance, it could take up to 5 business days for wire transfers. However, the rest of the methods are instant. Vstar doesn’t accept any third-party deposits. When your deposit is successful, funds will automatically be added to your account, and you can start trading.

3. Are My Username and Password Secure?

Yes, Vstar uses the most advanced technologies and complies with all regulatory protocols to ensure your data, and funds remain secure. 

4. What to Do if I Forget My Password?

Click on the ‘forgot password’ link on your trading platform, and answer the security questions to reset your password. Ensure to choose 2FA (2-Factor authentication) to ensure added protection while choosing a password. Choose a strong password consisting of a combination of letters and symbols.

5.How to Connect to the Same Account in Other Devices

Simply download the platform for your device. Install the platform and login with your credentials. You can access your account from anywhere with an internet connection, and at any time.

6. Which Accounts Do You Provide?

We offer ECN and STP accounts. Take a look at their detailed comparison to make the right decision on this link https://www.vstar.com/en/accounts/accounts.html

7. How Long Does it Take to Open an Account?

We strive to provide you with easy and fast access to global financial markets. It might take us up to 1 business day to verify your documents and open your account.

8. What Instruments Can I Trade with Vstar?

We offer CFDs in over 100 financial assets globally. Start trading CFDs in forex, commodities, oil, energy, stocks, indices, metals, and more from one platform. You will be able to access competitive spreads and ultra-fast execution.

Soho Markets Global Ltd, all right reserved 2023


Vstar is a Trade name of Soho Markets Global Ltd which is registered in Mauritius and licensed by the Financial Services Commission under license number GB21026599.


RISK WARNING: Soho Markets Global Ltd offers trading on Foreign Exchange (‘Forex’ or ‘FX’) and Contracts for Difference (‘CFDs’), which are complex financial products that are traded on margin. They carry a high level of risk since leverage can work both to your advantage and disadvantage. As a result, these products may not be suitable for all investors, as loss of all invested capital may occur. You should not risk more than you are prepared to lose. Before deciding to trade, you need to ensure that you understand the risks involved and consider your investment objectives and level of experience. Seek independent advice, if necessary.

Soho Markets Global Ltd does not issue advice, recommendations or opinions in relation to acquiring, holding or disposing of a CFD. Soho Markets Global Ltd is not a financial advisor and all services are provided on an execution-only basis. This communication is not an offer or solicitation to enter into a transaction and shall not be construed as such.

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Telephone: +230 2146398


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